I can't access a resource online

If you are having difficulties opening or downloading e-resources here are a few things you can try.


•    Try accessing the resource with a different browser and see if you get the same error. 
•    Clear your cache 
•    Check that your browser is set to accept cookies.
•    Check your pop-up blocker. You may need to disable it to view content from certain platforms.

When you click on some e-resources the link may open in your downloads, please check your downloads for the file. If you continue to have problems, please let us know.


Answer

  • Last Updated Feb 06, 2026
  • Views 43
  • Answered By Elen Davies (Academic Support Team)

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